No matter the industry, customers have high expectations. They want the linen products and services they’re paying for to be worth the expense. The best way to guarantee they walk away satisfied and even want to come back for more is to understand how to exceed customer expectations.
Customers want the absolute best that they can get for the lowest possible price. However, in most cases, the products or services they use will fulfill their needs just enough to be worth sticking with. That’s because affordability is the most important thing to a customer. With that in mind, they still expect these three things from linen service.
Cleanliness is key to a successful linen service. This is the case in every industry that uses one from food service and healthcare to hospitality and manufacturing. Customers want the products they use to be clean even after being used in the messiest possible situations.
Comfort is where the most vocal customer opinions arise. It is far easier for a customer to notice when something is uncomfortable than when it isn’t clean or well-made. Comfort is often the first criticism customers have about if linens don’t meet their expectations.
Linen products need to be able to stand up to extended use in harsh conditions. When they easily fall apart, customers will feel cheated. To avoid this, a good laundry service extensively tests their products before a sale and thoroughly maintains them afterward.
Where just about everyone settles for “good enough”, Crown Linen goes a step further. We achieve high levels of cleanliness, comfort, and durability while still maintaining competitively low prices.
If you’re wondering how to exceed customer expectations, then the answer is to go with Crown Linen! Start today by reaching out to us here or calling (866) 900-7125.