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The Impact of Dirty Hotel Sheets on Guest Satisfaction

Unfortunately, this question of hotel room cleanliness has been posed many times in hotel rooms as guests find used towels in the shower, awful stains on the bedroom’s curtains and drool stains on their pillowcases.

Picture this. You check into your hotel room, put your bags down, and immediately walk over to the bed and take a deep breath. Kicking your shoes off, you let yourself fall back onto the comforter. You’re not worrying about anything right now. It’s just you and your relaxing hotel room.

Except, you smell a very subtle odor. Not the purely clean essence you were expecting but instead your mind drifts to the gym. As if…have these sheets been cleaned at all?

How do dirty hotel sheets even happen? First, housekeeping may have forgotten to change out the sheets between guests, and second, your current laundry methods for your linens are not doing an efficient job at getting out stains and odors.

So what do you do from here? Either you haven’t suspected dirty hotel sheets in the past and simply happened upon this blog post, or your most recent online reviews haven’t been so friendly.

Well, we’re here to crack the case and help you find out what’s going on in your hotel, why it matters and what you can do about it.

The Importance of Cleanliness to Hotel Guests

Cleanliness is not just about appearance. When you enter a hotel room and anticipate that clean smell and organized room, you’re not simply seeking these factors for aesthetic purposes alone. In fact, you anticipate cleanliness because you hope that your hotel gave your room and your own health and safety a thought. A dirty room poses potential health risks to guests, whether it’s from catching the common cold or something much worse.

Your housekeeping sets a reputation for your business. If your housekeeping doesn’t show an attention to detail and a care for your guests’ health, safety and general experience at your hotel, no other efforts you make will matter. The continental breakfast, the beautiful pool, the lovely guest service: none of it means anything if all it does is complement a dirty room.

If you’re not careful, you can end up getting bad reviews. The point of why this all matters for your hotel is that you can end up losing a significant amount of business. Negative reviews have a pretty detrimental impact on how many people will end up cancelling their reservation or not booking at all.

How to Prevent Dirty Hotel Sheets

Recognize when to respond to dirty hotel sheets. It’s time to crack down on your hotel’s dirty sheets. But since we’re speaking in hypotheticals, you may not even be aware at this point that your hotel has dirty sheets. Or maybe your hotel just truly doesn’t and that’s why you haven’t received that negative review yet. But notice the use of the word yet. Remember that all it takes is one negative review to drive away 22% of potential customers. So, don’t just crack down on dirty hotel sheets you already have. Prevent them from ever being a problem in your business space to begin with.

Put follow-up procedures in place. Whether you already know that dirty hotel sheets are a problem or you’re trying to prevent a problem before it becomes the spotlight on the internet, start putting inspection procedures in place to ensure that your housekeeping is doing their job. And don’t just inspect for dirty sheets, inspect for everything. Set these inspections up on random days and times so your housekeeping does not expect it, therefore leading to accurate results. Use black lights to check sheets for cleanliness. Check inside the shower and on the shower rack for used towels.

Work with a linen service to make sure all dirty hotel sheets, pillowcases and bath linens are getting cleaned. Hotel linen services exist for these reasons: to make sure your hotel linens get cleaned to the highest standard, that your guests are satisfied and that your business is successful. There’s no reason to do your laundry in-house when you can outsource it to experts who will help you save money and time.

Why Work with Crown Linen Service?

Quality products. Instead of simply working with a commercial laundry, at Crown Linen Service we’ll supply you with the linens you need at the quality your guests dream of.

Quality service. At Crown Linen Service, we’re not just in the business to make a profit. We’re in it because we care about supporting businesses in our area. And we’re also simply people’s people. We care about customer experience because if someone’s going to spend money, they should get the quality they are paying for.

120 years of experience. Proof of our quality is demonstrated by how long our business has been around. We know about success from our personal motivation to keep our business strong – a motivation we’ve had since the beginning.

Why worry about dirty hotel sheets when you can work with Crown Linen Service? We know the ins and outs of hotel linen and laundry, so let us take it from here. Contact us at 800-733-8090 today!